WCB Announces Robocall Mitigation Database is Open for Filing and Provider Filing Requirements

On April 20, 2021, the Wireline Competition Bureau released a Public Notice announcing the opening of the Robocall Mitigation Database and related filing instructions and deadlines.  The Robocall Mitigation Database is now open for filing.  Voice service providers are required to submit the following information to the Database on or before June 30, 2021.

  • Certifications regarding their efforts to stem the origination of illegal robocalls on their networks.  Specifically, providers must comply with the following:
    1. Certify that their traffic is either fully, partially, or not yet signed with STIR/SHAKEN
    2. Providers that certify some or all of the calls they originate are subject to a robocall mitigation program (i.e. providers that have received an extension) must submit additional information with their certification, including:
      • The type of extension or extensions received under section 64.6304
      • Specific, reasonable steps taken under a program to avoid originating illegal robocalls
      • A commitment to respond to traceback requests and cooperate with investigating and stopping illegal robocalls
    3. The Certification must be signed by an officer in conformity with section 1.16
  • Contact and identification information, including:
    1. The business name(s) and primary address of the voice service provider
    2. Other business names in use by the voice service provider
    3. All business names previously used by the voice service provider
    4. Whether the voice service provider is a foreign voice service provider
    5. The name, title, department, business address, telephone number, and email address of one person within the company responsible for addressing robocall mitigation-related issues

Voice service providers must submit any necessary updates because of changes to their certification, identification information, or contact information to the Commission within 10 business days of the change.  Further instructions for submitting a certification can be found at: Robocall Mitigation Database External Filing Instructions (fcc.gov).  Filers will be able to request that any materials or information submitted to the Commission in their certifications be withheld form public inspection by submitting a confidentiality request in WC Docket No. 17-97.

In addition, beginning September 28, 2021, intermediate providers and terminating voice service providers will be prohibited from accepting traffic from voice service providers that are not listed in the Database.

The FCC also released a News Release on the opening of the Robocall Mitigation Database, which reminds providers of their duty to implement STIR/SHAKEN on the IP-based portions of their networks by June 30, 2021 and to continue to develop solutions to address robocalls on the non-IP portions of their networks.

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