On April 27, 2026, the FCC’s Consumer and Governmental Affairs Bureau (“CGB”) released a Public Notice announcing that the Notice of Proposed Rulemaking (“NPRM”) proposing several rules to encourage and facilitate onshoring of customer service call centers, improve the customer experience and security of call center interactions, and address illegal robocall scams that originate inside foreign call centers, had been published in the Federal Register, thereby setting comment dates.
Comments are due May 26, 2026.
Reply comments are due June 22, 2026.
For additional information please see previous blog post FCC Releases Adopted NPRM on New Requirements for Customer Service Call Centers.
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